Organize your tickets the way you want with the amazing kanban view.
Get an instant overview of your team's workload and check the status of a ticket based on your custom tailored SLA rules.
New incoming emails create tickets automatically.
Qualify your customers queries with a customizable website form.
Listen to Twitter hashtags and create tickets on the fly if needed.
Use the Live Chat plugin on your website to instantly engage visitors.
Odoo Helpdesk is optimized for your team's productivity:
Sell support contracts to automatically provide helpdesk services to your customer. Track time on each contract with the timesheet app, and upsell automatically with time-limited contracts. Create alerts for your sales or helpdesk team based on your customer status.
Develop your self-service platform by directly linking your FAQ, training videos, and presentations on a ticket. Develop a community around your product with the forum.